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Welcome to the Swiftel Communications Message Center Guide, the easy-to-use guide for managing your Message Center!
Use this guide to get started using your Message Center. For specific details on using particular settings or controls, click the Help button next to the control or at the top right of any page in Message Center.
What Is Message Center?
To prevent unwanted messages from reaching your email inbox, your email protection service filters all incoming email for junk and virus-infected messages, before they reach your inbox. Legitimate messages are delivered to your inbox as usual, but unwanted and potentially harmful messages are diverted and quarantined at your Message Center.
Message Center is located at the email protection service's secure data center. You can visit Message Center to review and retrieve quarantined messages by logging in from any standard Web browser.
Logging In to Message Center
After your first login you'll receive a Welcome email message, announcing your new email protection service.
In any Web browser, go to http://www.swiftel.net/ , login to your webmail and click the Junk/Spam Quarantine link
- Or click the link to Message Center in your Quarantine Summary email notification
- Log in using your email address and password.
What Should I Do First?
When you first log in to your Message Center, you arrive at the Junk tab. This lists all messages that were recently identified as junk email and therefore quarantined at Message Center, instead of being delivered to your inbox.
Review Quarantined Junk EmailWhen Message Center first begins to quarantine your suspicious messages, review messages on your Junk tab for a few days to be sure valid messages aren't falsely quarantined. Click a message's Subject to safely view its contents. If you find a valid message you want to retrieve, click its corresponding Deliver button to deliver it to your inbox.
Tip: If you deliver a message from the Junk tab, Message Center asks you whether you want to add the sender to your Approved Senders list. Messages from senders on this list bypass the junk filters, so they won't be falsely quarantined in the future.
All messages that you don't deliver are automatically moved to the Trash after 14 days. Messages remain in the Trash for another 3 days before Message Center permanently deletes them.
Explore Your Personal Settings
Click the My Settings link at the top right of any page to see what personal preferences are available.
What Else Can I Do Here?
- Review a list of recently quarantined virus-infected messages.
- Adjust filter sensitivities to determine how aggressively to filter your email for junk email.
- Maintain allowed and blocked sender lists for individual senders, domains, and mail lists.
Add personal email aliases (additional addresses where you also receive email) so that messages sent to these addresses are also filtered for spam and viruses.
Choose a language for displaying Message Center, and a time zone for time-stamping messages you receive.
Tips for Using Message Center
When to Visit Message Center
If you are just beginning to use the email protection service, or if your junk email filters were recently adjusted, check your Junk Quarantine daily to be sure valid messages aren't being falsely quarantined.
You'll also receive regular reminders to check your Message Center and review quarantined email. Remember that Message Center automatically deletes quarantined email after 14 days.
If you delete individual messages, Message Center moves them to the Trash tab where messages remain for three days before being permanently deleted
If You Receive Too Much Junk Email
Your email protection service blocks 95% of unwanted email. If more unwanted email than that is getting through, adjust your junk email filters to a more aggressive setting. (Then visit Message Center regularly for a few days to verify that valid messages aren't being quarantined.)
If Valid Messages Are Quarantined
If too many valid messages are quarantined as junk email:
- Add senders whose messages are regularly getting blocked to your Approved Senders list.
- If you have any email aliases (alternate email addresses), make sure they are added to the email protection service.
- Adjust your junk email filters to a more lenient setting.
When to Use Sender Lists
Depending on your privileges, Message Center might provide sender lists for allowing or blocking messages from individual senders, mail lists, or entire domains. You don't normally need to add addresses to these lists, as your junk email filters are highly accurate without them. However, there are a few cases when sender lists are useful.
- Add senders to your Approved Senders list if messages from the sender resemble junk email and have been falsely quarantined.
- If you belong to a mail list or newsgroup where different members email each other using the same TO address, you can put that TO address on your Approved Mailing Lists.
Warning: If you set up any of your other email addresses to forward email to your account, make sure these addresses are not on your Approved Senders list. If such an address is on the list, any junk email sent to the address will bypass junk filters and reach your inbox!
Common Questions
Can I safely view contents of quarantined messages?
Yes. Clicking a message's Subject link to read it does not transfer the message to your inbox, so you can safely view contents of junk email at your Message Center without risking harm to your computer.
How are messages identified as junk?
Before any message reaches your inbox, the email protection service evaluates it for junk-like content, and gives it a score indicating its probability for being junk email. The service then compares this score with tolerance levels set by your junk filters, and messages exceeding this tolerance are quarantined at your Message Center.
Does anyone read my quarantined email?
No. All scanning and filtering is done automatically, in a matter of milliseconds, so nobody at your email protection service actually reads your messages.
Is my information in Message Center private?
Yes. All of your information in Message Center, including personal information, email addresses, and message content, is kept strictly confidential. Your email protection service does not sell or make available to third parties any of your information in Message Center.
What kinds of viruses does Message Center block?
Message Center blocks viruses, worms, and other types of malicious file attachments, which are quarantined on the Viruses tab. Message Center uses highly accurate anti-virus technology to identify virus-infected messages and prevent them from reaching your inbox.
How often is Message Center's anti-virus protection updated?
Message Center checks for virus protection updates once every minute, so you can be sure that you're protected from the latest security threats.
How can I get support for Message Center?
If you encounter a problem or need help with Message Center, please Swiftel Communications Help Desk at (605)696-4357
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