Dialup Questions
DSL Questions
E-mail Questions
Anti-Virus:
Web Page Questions
- How do I access my personal web page?
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Dialup Questions
Q - When I try to connect it continuously prompts me for my password?
A - This is usually caused by a mis-typed user name or password. In your user name, make sure not to include the @brookings.net afterwards, this is only used for your email address.
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Q - I keep getting 'line busy'?
A - More than likely your connection is dialing the wrong number to connect. Check its properties and make sure the number being dialed is 697-7216 or 692-6196, if you need to dial 9 to access an outside line make sure there is a 9 (9697-7216) before the dial-up number.
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Q - I have to reconnect each time I send an email?
A - In Outlook Express, click on Tools-->Options-->the Connections tab--> and make sure there is NOT a check mark next to Hang Up After Sending/Receiving. If there is a check mark, click on it to remove the check.
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Q - I get 'no dial-tone' when I try to connect?
A - Check the connection from phone line to modem. The phone line should connect to the jack on your computer labeled by a picture of a phone jack, or the word LINE. If the phone line is connected to the right port and it still doesn't work, unplug the line from the back of the computer then plug it back in and restart your computer.
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Q - My Dial-Up settings were changed. How can I check them?
A - To check your Dial-Up settings:
Step 1:
- Go to My Computer the click on Dial-Up Networking.
- You should have make new connection and Swiftel, or My Connection, or Connection to 697-7216.
- With your right mouse button click on Swiftel, My Connection or Connection to …
- Go to properties and check that the phone number is either 697-7216 or 692-6196.
- Also, make sure the box under “United States of America (1)” is not checked.
- Click on Server Types, which is at the top or at the bottom of this window depending on which version of Windows you are running
- Server type should say “PPP….”
- “TCP/IP” & “Enable software compression” should be the only two boxes checked under PPP.
- The first dot should be in front of “Server assigned IP address”
- The second dot should be in front of “Obtain DNS server address automatically.
Step 2:
- Click on Start-->Settings-->Control Panel
- In the Control Panel click on the Network icon.
- If there is anything associated with “AOL” in the top white box remove them
- In Network highlight “TCP/IP” or “TCP/IP Dial-up Adapter” and then click Properties
- A screen may pop up stating, “You have asked to change TCP/IP properties…” Click OK
For Win 9x/ME:
- In the TCP/IP Properties window click on the DNS Configuration folder tab
- Put the dot in front of Disable DNS.
- Next click on the IP address tab and make sure that “automatically obtain IP address” is checked
- Click OK and this completes Step 2 (stay within your network icon window)
Step 3:
- You should still be within your Network icon window but if not follow the first two steps of “Step 2”
- In the second white box labeled “Primary Network Logon” “Windows Logon” should appear
- Regardless of what is currently in there click on the down arrow to the right hand side of that white box to open the drop down menu
- Click on Windows Logon (do this even if it was already there)
This is the most common place that you will be asked for your Windows CD-ROM
- Click on OK
- Wait for your computer to completely build the necessary driver information database
- When this is done your computer will prompt you to reboot…do so at this time
This completes the Steps 1, 2, and 3 for Checking your Dialup settings
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DSL Questions
Q - How do I check my DSL speed?
A - Go to http://speakeasy.net/speedtest and run a speed test.
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E-mail Questions
Q - What are the addresses of the Incoming and Outgoing Mail servers?
A - Incoming Mail Server: pop3.brookings.net
Outgoing Mail Server: smtp.brookings.net
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Q - Can I check my email when I'm not at home?
A - Yes, if you have a laptop you will be able to download your messages using Outlook or Outlook Express as long as you have a connection to the Internet. However, if you want to send email using your swiftel email account you will have to send it through the swiftel webmail. The steps necessary to login to webmail are included in this FAQ.
Q - How do I check my email on the web (webmail)?
A - Use the following link http://www.swiftel.net/mailman/mmstdol.cgi and login with your username (careful NOT to include the @brookings.net) and password
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Q - How can I stop all this junk mail?
A - The Postini Spam Filter is available to all Swiftel customers. The spam filter can be used to filter spam for swiftel.net and brookings.net email addresses (i.e. blank@swiftel.net or blank@brookings.net). To enable the Postini Spam Filter login to the Swiftel Webmail using the instructions provided in this FAQ. Once logged click on the "email filter settings" link along the lower left side of the web page. This will enable the spam filter for your email address and bring you to the Message Center. The Message Center displays the emails that have been flagged as spam and blocked by the spam filter. It is a good idea to visit this page occasionally to make sure that the spam filter hasn't blocked any of the emails you want to receive. Next click on the "Junk Email Settings" link at the top left of the web page. This page allows a user to customize the spam filter.
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Q - Norton Anti-Virus changed my email settings, how do I change them back?
A - In Outlook Express, go to -->Tools -->Accounts --> click on the mail tab, highlight your mail account and click Properties. Next, click on the Servers tab. In the box labeled Incoming Mail Server it should say pop3.brookings.net. Outgoing Mail Server should say smtp.brookings.net
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Anti-Virus:
Q - How often should I update my Anti-Virus program?
A - To ensure that your computer is protected from the latest viruses you should update your Anti-Virus program daily.
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